Refund Policy
Refund & Return Policy
Effective Date: 01/11/2024
At Mim Gallery, we strive to ensure that you are completely satisfied with your purchase.
If, for any reason, you are not entirely happy with your order, we’re here to help with returns, exchanges, and refunds.
Please review our refund policy below.
1. Eligibility for Returns
To be eligible for a return or refund, your item must meet the following conditions:
The item must be unused, in the same condition as received, and in the original packaging.
You must initiate the return within 7 days of receiving your order.
Certain items (such as perishable goods, personalized products, and hygiene-related items) are non-returnable and non-refundable.
2. Return Process
To start a return, please contact us at info@mimgallery.com or call +91 7872100200.
We’ll provide instructions on where to send your return.
Please ensure that all items are securely packaged to avoid damage during transit.
Return Shipping Costs:
Customers are responsible for return shipping costs unless the item is damaged or incorrect.
We recommend using a trackable shipping method to ensure safe delivery.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7–10 business days.
4. Exchanges
If you receive a defective or incorrect item, please contact us as soon as possible.
We’ll arrange for a replacement item at no additional cost, subject to product availability.
5. Non-Refundable Items
Certain products are ineligible for refunds, including:
Perishable or consumable goods.
Hygiene or health-related items.
Any item not in its original condition, damaged, or missing parts due to causes other than our error.
6. Late or Missing Refunds
If you haven’t received your refund within the stated time frame, please:
Check with your bank or payment provider — sometimes refunds take additional processing time.
If you still haven’t received it, contact us at info@mimgallery.com or call +91 7872100200 for assistance.
Contact Us
If you have any questions or concerns about our refund policy, please reach out to us:
📧 Email: info@mimgallery.com
📞 Phone & WhatsApp: +91 7872100200
🌐 Website: www.mimgallery.com
Thank you for shopping with Mim Gallery.
We’re committed to providing you with a seamless experience and are always here to help with any issues regarding your order.