Privacy Policy

At MIM Gallery, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

  • Personal details (Name, Phone Number, Email Address, Shipping Address)
  • Order and transaction details
  • Payment information (processed securely via third-party gateways)
  • Device and browsing data (IP address, browser type, cookies)

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Provide customer support
  • Send order updates and notifications
  • Improve our website and services
  • Prevent fraud and enhance security

3. Sharing of Information

We do not sell or rent your personal data. However, we may share your information with:

  • Delivery partners for order fulfillment
  • Payment gateways for secure transactions
  • Legal authorities if required by law

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, misuse, or disclosure.

5. Cookies

Our website uses cookies to:

  • Enhance user experience
  • Analyze website traffic
  • Remember user preferences

You can disable cookies through your browser settings.

6. Delivery Policy

  • Orders are delivered within 0–7 working days depending on location and availability.
  • Delivery timelines may vary due to unforeseen circumstances.

7. Exchange Policy

  • Customers can request an exchange within 5 days of delivery.
  • The product must be unused and in original packaging.

8. Return Policy

  • Returns are not accepted under normal circumstances.
  • Returns are only accepted if:
    • The product is damaged, defective, or incorrect.
  • Proof (photo/video) must be provided within 48 hours of delivery.

9. Your Rights

You have the right to:

  • Access your personal data
  • Request correction or deletion
  • Opt out of promotional communications

10. Contact Us

If you have any questions regarding this Privacy Policy, you can contact us:

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page.