Exchange Policy

At MIM Gallery, we aim to provide the best quality products and customer satisfaction. Please read our Exchange Policy carefully before making a purchase.

1. Exchange Eligibility

• Customers can request an exchange within 5 days of delivery.
• The product must be unused, unwashed, and in its original packaging with all tags intact.
• The product should be in the same condition as delivered.

2. Exchange Conditions

• Exchange is applicable only for size issues, wrong product, or damaged/defective items.
• Exchange requests must be supported with valid proof (photo/video).
• All exchange requests are subject to approval after verification.

3. Non-Eligible Cases

• Products that are used, damaged by the customer, or not in original condition.
• Requests made after 5 days of delivery.
• Items without original packaging or missing tags.

4. Exchange Process

• Contact us via email or phone within 5 days of receiving your order.
• Share your order details along with proof (images/videos).
• Once approved, we will guide you through the exchange process.

5. Availability

• Exchanges are subject to stock availability.
• If the requested product is not available, alternative options may be provided.

6. Shipping Charges

• Shipping charges for exchange may apply depending on the reason for exchange.
• If the exchange is due to our error (wrong/damaged product), we will bear the shipping cost.

7. Important Note

• Exchange is a one-time process per order.
• MIM Gallery reserves the right to refuse exchange requests that do not meet the above conditions.

8. Contact Us

For exchange requests, please contact us:

Email: info@mimgallery.com
Phone: +91 7872100200